Refund Policy

The 14-day money-back guarantee

If you change your mind within 14 days of buying, email admin@intervyo.co.uk and we'll refund you in full. This covers your first Monthly payment, Firm Packs, Premium Packs and the Season Pass. No forms, no hoops.

This matches the UK 14-day right to cancel in section 5, which we honour in full, and it sits alongside any other rights you have under consumer-protection law. Nothing here removes those rights.

1. What the guarantee covers

The 14-day money-back guarantee applies to:

• The monthly subscription, your first payment
• The Firm Pack, a one-time purchase
• The Firm Premium Pack, a one-time purchase
• The Season Pass, an annual subscription (your first payment)

The free tier involves no payment, so there is nothing to refund there.

2. The 14-day window

The window runs for 14 calendar days starting on the date of purchase shown on your receipt. A request counts as on time if you email us before the end of the 14th day, even if we reply afterwards.

For the monthly subscription and the Season Pass, the guarantee covers the first payment of a new subscription. Later renewal payments are not covered by the guarantee, but you can cancel at any time to stop future renewals (see section 6).

3. How to request a refund

Email admin@intervyo.co.uk from the address on your account and include:

• The email address on your Intervyo account
• What you bought (monthly, Firm Pack, Firm Premium Pack, or Season Pass)
• The date of purchase

You do not have to give a reason. A short note on what did not work for you is welcome and helps us improve, but it is not required.

4. How refunds are processed

• We acknowledge refund requests within 5 working days and approve eligible requests promptly.
• Refunds are issued to your original payment method through our payment processor, Stripe.
• Once approved, the refund typically reaches your account within 5 to 10 working days, depending on your bank or card provider.
• We refund the amount you paid. Any taxes collected at checkout are refunded with it.
• When a refund is issued, the related paid access (the subscription, Firm Pack, Firm Premium Pack, or Season Pass) ends.

5. Your 14-day right to cancel (UK customers)

UK law gives you 14 days to cancel an online purchase, and we honour it in full: cancel within 14 days of buying for a full refund, even if you've started using Intervyo. You do not have to give a reason. This applies to the monthly subscription, the Season Pass, the Firm Pack, the Firm Premium Pack, bolt-ons and upgrades.

Whatever happens, you keep your legal rights if something we supply is faulty or not as described.

To cancel, email admin@intervyo.co.uk or send the model cancellation form in your order email. We refund within 14 days of hearing from you, to the card you paid with.

6. After 14 days

After the cancellation period we do not refund partial periods or unused features, unless something has gone wrong on our side or the law gives you a further right. That includes your rights under the Consumer Rights Act 2015 where a service is not provided with reasonable care and skill, or digital content is faulty. You can cancel a renewing plan at any time in Settings → Manage subscription to stop future payments, and you keep access until the end of the period you have paid for.

US customers. Your purchase is covered by the 14-day money-back guarantee and any rights your state's law gives you.

This policy forms part of our Terms of Service.

7. Contact

For refunds and billing questions:

See also our FAQ and Terms of Service.